Privacy policy

1. Who is responsible

Shopiha (support@shopiha.net) is responsible for the seller account data, subscription billing, support and the waiting list.

For a store’s customers (orders, requests, appointments) the seller is responsible; Shopiha acts on the seller’s behalf and instructions.

2. Data and purposes

Account: name, e-mail or phone, encrypted password, to create and secure your account. Basis: performing the contract.

Subscription: plan, durations, payment proofs (receipts, transfers) to manage your paid periods. Shopiha never handles the money from your sales: your customers pay you directly.

Students: if you ask for the student discount, our team reads the document and deletes it within 30 days; we keep only the decision and its date.

Waiting list and invitations: your contact and chosen language, to write to you once. An e-mail must be confirmed within 7 days or it is deleted; rows are deleted after the announcement or after 12 months. A « Stop notifying me » link erases everything at once.

Security and logs: hashed IP address, device and errors, to protect the service from abuse.

3. Who receives data

Our processors: Cloudflare (hosting, EU), Resend (e-mail), our SMS provider, Meta (WhatsApp, if you turn it on), Sentry (errors), GitHub (encrypted backups) and, to pay your subscription, the Chargily or Slick Pay gateways in Algeria.

We sell no data and use no advertising pixel.

4. Transfer outside Algeria

Data is hosted in the European Union. The transfer follows Law 18-07, with processing contracts and encrypted backups.

5. Retention

Account: while active, then deletion on request. Receipts and accounting records: for the legal periods. Technical logs: 90 days at most. Waiting list: 12 months at most.

6. Your rights

You can access your data, have it corrected (answer within 10 days), object to a processing or ask for deletion by writing to support@shopiha.net. You can also contact the ANPDP.

7. Language

The French and Arabic versions are binding; the Arabic version prevails if they differ. The English version is a translation for information.